How We Do More with Less at Eaton

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IT Hacks eBook

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This hack is the IT equivalent of the 70-yard, fourth down Hail Mary pass. But sometimes you have no choice. And besides, this is where legends are born. Remove the motherboard and strip it down as much as you possibly can. Then, preheat your oven to 300 degrees. (Yes, you read that right.) Place it flat on a baking sheet and place it in the oven for 10 minutes. Occasionally, the solder will soften just enough for a cracked connection to reflow and heal itself. If this miracle cure actually works, you should replace the laptop as soon as possible. There are obviously many safety reasons you do not want to bake electronics. So be extremely careful.

Most problems can be fixed with a simple reboot. This is very helpful when you provide IT support by phone. The challenge is, people tend to assume the problem is worse than it really is. So they’ll tell you they’ve tried rebooting when they really haven’t. The trick is to make up an obscure reason to restart their PC so you definitely know they did a reboot. The more strange or unintelligible your request, the more likely they will listen.

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