A: Hi Jack, A 5HP motor is going to be about 4.5kVA worth of continuous load. The motor presents a challenge to the UPS, however, because of the inrush current a motor requires during startup. The value of the inrush might be 3 to 4 x's continuous load (it could also be more or less for certain types of motors). The UPS needs to be sized not only for the continuous load, but also for the inrush. Based on those estimates, that puts to total motor inrush around 15kVA. I'd recommend a 20kVA UPS without knowing more details. If you can gather the inrush value from your motor, that would be the best way to make sure you aren't over-sizing your solution.

David Windsor, Product Manager

A: Greg, The Eaton 9130's fan is going to be louder because it is a double online conversion UPS. Since this type of UPS is converting the AC power to DC power then back from DC to AC there is more heat created by this process and the fan's typically run a faster speed. I see you are in West Virginia so your power grid should be pretty good there. Most likely a line-interactive or standby UPS would be sufficient and much more affordable. What things are you hooking up to the UPS? Is this a basic desktop system then the lower end standby or line-interactive units would easily suffice. The line interactive do not protect from as many power problems but given the quality of your power grid you probably do not need all of them for your desktop situation. These also typically do not require a fan and when they do they typically run at different speeds depending on if you are on battery power or not. On battery they run faster. Standby would be the Eaton 3S. The line interactive could be either Eaton 5110 or Eaton 5115 or the Evolution Tower(depending on what you want from a feature set). Brian

Brian Cox, Product Manager

A: Hi Walt, This is a pretty tough question to answer. There are many types of 9125s (maybe 20 or so), and the price could have depended on when and how you bought the UPS. If you had more detail, we may be able to help. Our inside sales team can be reached at 800-356-5794. They do keep pricing history in terms of List or MSRP.  Thanks, David

David Windsor, Product Manager

A: Hi Art, We do not provide a manual, but you can work with our service team to obtain a list of the outputs. They can be reached at 800-356-5794. If you have difficulty obtaining them, which you shouldn't, you can call me at 919-870-3212. Regards, David Windsor, Product Manager

David Windsor, Product Manager

A: The best place for these types of questions is out post sales technical support line. The post sales technical support number is 1-800-356-5737, Option 2 then Option 1 (for Single Phase technical support). These guys are very knowledgeable and they can help you process a warranty claim if necessary. Brian Cox, Product Manager

Brian Cox, Product Manager

A: In the past Eaton/Westinghouse/Cutler-Hammer did manufacture some small branch breaker product with red ON-OFF handles, but this product was discontinued quite a number of years ago. Eaton no longer offers this type product. Please consult our online Application Guide (CAG) for alternative choices.

Ed Spears, Product Manager

A: RW, this would be a standby topology UPS so I would take a look at the Eaton 3S product.  Best regards, Brian

Brian Cox, Product Manager

A: For the 825 kVA at 80% load the btu is 110,361 For a 650 kVA UPS at 80% load the btu is 129,365
Thanks, Ed

Ed Spears, Product Manager

A: Hi Ron, The best thing to do is talk to our technical support team to work with the wiring. Wiring questions can be tricky as the requirements can vary based upon local code. Our technical team can be reached at 800-356-5737. David Windsor

David Windsor, Product Manager

A: Hi Richard,
Currently, Eaton only makes shipboard rated UPSs for 220, 230, or 240V applications. This are typically DNV rated. Check out our marine products for more information.  Thanks, David Windsor

David Windsor, Product Manager

A: Hi Doris, The Ferrups is a product line that starts from 500VA and goes to 18kVA. It is configurable to match your specific application requirements. The Ferrups FE18kVA refers to the 18kVA model, but is not detailed enough to be an orderable part. FE4.3K25032 is a serial number of a 4.3kVA Ferrups. I would recommending checking out the Ferrups page on our site for more information or calling our technical sales team at 800-365-5794.  Thanks, David

David Windsor, Product Manager

A: Bruce, As you have found out the Nova AVR 1100 was discontinued some time ago. The closest match to the Nova will be the Eaton 5110 1000 (103004258-5591). You can pick these up at many of the common sites (www.cdw.com, www.provantage.com, www.insight.com, www.pcconnection.com, etc...) The 5110 will provide you with the same level of protection ofthe Nova AVR. Let me know if you have any other questions. Best regards, Brian Cox Product Manager

Brian Cox, Product Manager

A:

If you'd like pre-sale support for the Eaton 9130, feel free to use "chat" on this web site to speak to our experts.  If you would like post-sale assistance, questions would be best answered by our Post-Sale Technical Support team.  They can be reached by phone @ 800-356-5737 option 2, option 1, option 1.

David Windsor, Product Manager

A: The easiest solution would be to put your UPS in the top of the rack to make up the distance. Otherwise, you are going to need to talk with a local electrician that can make recommendations specifically about your setup considering this is going to be a permanent installation.

Brian Cox, Product Manager

A: Hi Erik, That's a great question. Foreseer is a bit of a custom software where everything is tailored for your site and application. Personally, I have seen the HP utility but I haven't seen any detail about Foreseer pulling that information in. If you are working with someone at Eaton who is helping deploy Foreseer, that might be the best place to start. If you're not sure who that is, you can reach out to me directly. David Windsor 919-601-5853 DavidGWindsor@Eaton.com

David Windsor, Product Manager

A: Hi Bob,
Real-life data on generators might be pretty difficult. I say that, because most manufacturers aren't going to publish their failure rates publicly. I'm not sure that there is a perfect avenue for you, but data center user groups such as Gartner or LinkedIN groups might be the best place to look.

David Windsor, Product Manager

A: Hi Michael, Contacting our factory technicians would be the best option. If you cannot call them at 800-356-5737, you can email them at SinglePhaseTS@eaton.com.

David Windsor, Product Manager

A: Unfortunately as a manufacturer, we typically do not provide detailed schematics for our products. A primary reason for not publishing this information is to maintain the proprietary circuitry that resides in the UPS. If you are looking for a basic electrical diagram, or one-line drawing, we should be able to provide that even though the 9125 is an older, legacy product where documentation might be more limited. Our service team is the best place to reach out. They can be contacted at 800-356-5737.

David Windsor, Product Manager

A: Great question. Defining the loads (what the UPS will support) is the best place to start picking the right UPS. Armed with this information, your minimum UPS requirements can usually be defined as:

• Minimum UPS capacity required (VA/watts)
• Voltage (usually 120 or 208 in North America)
• Runtime (how long the UPS can run on battery)
• UPS receptacles needed (standard wall outlets, computer style or other)

• Standby – basic UPS technology for PCs, kiosks and point-of-sale
• Line Interactive – voltage-regulating UPS platforms for commercial applications to protect servers, switches, storage and general IT equipment
• Online or Double Conversion – premium UPS protection for mission- critical applications, poor power environments and sensitive electrical equipment

David Windsor, Product Manager

A: The best way to find the optimal monitoring solution for your needs is to check out our Intelligent Power Software Suite.

We offer a variety of options for communication, as noted below:

Single UPS – Webcard
A single UPS can usually be monitored through the optional network card. Our network cards are their own servers, so they record event history, send email and text message alerts, and provide remote access to real-time status. This is usually the best way to manage one UPS.
 
Shutdown – Webcard and IPP
If your UPS is protecting servers, you can use our software to schedule safe shutdowns and prevent data loss in the event of a prolonged power outage. For an Eaton UPS with a network card, Intelligent Power Protector (IPP) is the Eaton shutdown agent. It can communicate directly with the network interface card (or over USB and serial if needed) to register itself and receive alerts to initiate soft shutdown of your IT systems.
 
Multiple UPS installations – Webcards and IPM
For multiple UPSs spread out across a network closet, campus, or enterprise, Intelligent Power Manager (IPM) software is designed to aggregate and manage your power devices (both UPSs and network- enabled PDUs).
 
Virtualization – Webcard and IPM
IPM is the industry leader integrating power with virtualization platforms. IPM shutdown agent management enables safe shutdown of virtualized servers—even servers in clusters running vCenter or XenCenter. Live migrations can be triggered to transparently move virtual machines to an available server on the network, for data integrity and zero downtime.

Jim Tessier, Product Manager

A: Eaton has several network cards for different UPSs, so setup depends on your specific platform and card. Eaton’s webcards are hot-swappable, so installation is easy; each card ships with instructions to set the IP address, login password and other parameters. Those instructions can also be found on the connectivity portion of our website.
 
If you’re still having issues, our technical support team for software and connectivity support is available at 800-356-5737.

Jim Tessier, Product Manager

A: Manuals from older, discontinued UPS models like the 9120 can be found on the legacy product page. If you have a legacy model without documentation, I’d recommend talking to tech support at 800-356-5737.

Eaton’s current UPS manuals are posted online on the product pages under the documentation tab

Brian Cox, Product Manager

A: Our technical support team can be reached at 800-356-5737. They can help you select replacement batteries or troubleshoot any other potential issues.

Brian Cox, Product Manager

A: If you can’t recognize your plugs, you can try matching them in our handy chart. Also, plugs (male) and receptacles (female) are often made with the name printed or molded onto the connector. If neither of those options works, you may find the information you need in the manufacturer’s specifications or data sheets.

David Windsor, Product Manager